GraceFull Lashes Policies
ARRIVAL
Please aim to arrive on time appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR EYELASH EXTENSION APPOINTMENT
A minimum of 72 hours’ notice is required to reschedule/cancel a booked eyelash extension appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. For your safety and that of myself and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of 24-hour cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policy is in effect.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 72 and 48 hours either by text, email or both.
(-) Eyelash Extension Appointment
If an appointment is cancelled or rescheduled within 48 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 24 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A $25 non-refundable deposit for all appointments will be required at the time of booking (Cash App/Venmo), but your card will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Stafford, Virginia has to offer!
(-) Eyelash Extension Classes/Trainings
If a class or training cancelled or rescheduled within 5 days of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your training within 2 days of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A $150-$250 non-refundable deposit for all appointments will be required at the time of booking (Cash App/Venmo), but your card will not be charged unless the aforementioned has occurred.
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at GraceFull Lashes, my priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of my normal business hours. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact me directly to schedule your after-hours appointment.
REFUND POLICY
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.